Launch of 1 Call 1 Click Youth Mental Health Service
Posted on 06/18/2021

The Kids Come First Health Team has launched 1Call1Click.ca, a unique service in Canada that makes it easier for children, youth and families of Eastern Ontario to find the care they need for mental health and addiction.

The 1Call1Click.ca initiative coordinates more than 20 organizations offering mental health and addiction care for children, youth and their families — addressing a need that families and Kids Come First Health Team partners across the region have often highlighted.

Now, all that anyone has to do is call 613-260-2360 or 1-877-377-7775 (toll free for Eastern Ontario), or fill out an online form — even primary care providers looking for the right care for their patients.

"When families are not able to quickly connect with the care they need, children and youth repeatedly visit emergency departments or try to access services that might not be the right fit. This can lead to poor outcomes," said Joanne Lowe, Executive Director of Youth Services Bureau of Ottawa and Vice-president of Mental Health and Addiction at CHEO, which are both partners of the Kids Come First Health Team. "Now, 1Call1Click.ca is here to help people on their first call — to take away that burden and uncertainty of searching."

Start-up funding for 1Call1Click.ca came from Ontario Health and the City of Ottawa. The service is also made possible by funding partner RBC.

When someone connects with 1Call1Click.ca, the trained staff will:

  • discuss what is happening and the person’s needs,
  • answer questions and help to find the right information,
  • provide a list of services that might be a good fit for their specific mental health and addiction needs and help select the best ones for them,
  • help them connect with the mental health and addiction service(s) that are best for them and make appointments when possible.

In addition, 1Call1Click.ca will have a more involved role for complex situations.

"Most agencies can’t fill all the needs of complex cases and 1Call1Click.ca will help in a couple of ways. First, because all partners are now sharing electronic health records, children and youth requiring service from more than one provider don’t have to keep repeating their story, over and over again," said Tania Renaud Fournier, Director of Youth and Family Mental Health Services at Le Cap. "And coming soon, 1Call1Click.ca will add care coordinators to the team, who are there to catch the ball and carry it with families in need of more complex mental health and addiction care."

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